FAQ

Please read our FAQs below if you have any queries about our ordering system. If your questions have not been answered below then please use our contact form here to ask us a question.

When you want to purchase a product simply click on the "Add to Cart" button at the right of the product image. This will add the product to your shopping cart.

The shopping cart can be reviewed any time by hovering over or clicking the basket icon at the top right of the web page. You can also add or remove products before checking out. If you need to log out before finishing your purchase the items you selected will still be in your cart when you log back in again.

For new customer accounts we are required to contact you to ensure that you hold a valid medical license. We will be not be able to complete your order until your medical license has been confirmed.

£10 - Standard 2-3 Day Delivery Between 9am - 6pm (Order cut-off time 12 noon)

£30 - Express Next Day Delivery Between 9am - 6pm (Order cut-off time 12 noon)

£35 - Coldchain Delivery Between 9am - 6pm (Order cut-off time 12 noon) Please note: No Coldchain Shipping on Fridays

All orders over £500 value are shipped Free of Charge

We accept all major credit and debit cards on the site except American Express.

One reason we can offer such competitive pricing is because we're based in the Republic of Ireland, but this means that it may take a little longer for you to receive your product. With Standard delivery we can assure you that you're purchase will arrive in 2-3 days in most cases. You also have the option of selecting express next day delivery at the checkout for a small additional charge.

We use the Realex payment facility which is one of the most trusted and secure transaction processing systems available for online payments today. We also provide a highly secure encrypted system for your personal information, known as SSL (Secure Socket Layer) which is visible throughout the website in the form of a green padlock in the address bar.

We also respect our customer privacy by not sharing or selling your personal information with any third parties and processing personal information in accordance with local laws.

After you place your order you will receive an email confirming your purchase. Your order will arrive usually within 1-3 days of purchase.

Yes we include an invoice with the delivery.

Troubleshooting

Due to the nature of the products sold on this website we are obliged by law to hold your account for moderation until such time as your medical credentials have been validated.

After registering your details a representative from John Bannon Ltd will contact you in order to ensure that you hold a valid medical license. Once your credentials have been verified you will receive an email informing you that your account has been activated. You will then be able to log in, view our prices and purchase products from the website.

 

As we are based in the Republic of Ireland the products we sell to our UK customers are treated as exports, and are therefore deemed to be VAT exempt for UK VAT registered customers.

If you are based in the UK but are not VAT registered it is your responsibility to ensure that your VAT liability on products purchased on this website is settled with HM Revenue.

UK Carriage Details & Charges

Our Shipping rates are calculated at the checkout and our rates are as follows:

Orders Over £500 are Shipped Free of Charge

  • Standard 2-3 Day Delivery
  • £10
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon
  • Express Next Day Delivery
  • £30
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon
  • Coldchain Delivery
  • £35
  • Delivery Between 9am - 6pm
  • Order Cut-Off Time 12 Noon

Please Note: No Coldchain Shipping Available on Fridays